Frequently asked questions


A list of Frequently Asked Questions and answers to go here.

  1. How do I view and purchase the AR-DRG and ICD-10-AM/ACHI/ACS classification system products?
  2. Why can I not view some of the editions/versions of the products?
  3. Do I have to register to purchase the AR-DRG and ICD-10-AM/ACHI/ACS classification system products?
  4. Do you offer student discounts?
  5. I have previously created a Professional account but I’m now about to start a course. How do I submit a student request?
  6. I’m a student but work is paying for my study and my books, can I still receive a student discount?
  7. Can educational or training institutions receive a student discount?
  8. I received the product I ordered but it is damaged/not what I wanted. What can I do?
  9. Do you offer refunds?
  10. How do I pay for the products?
  11. I want to register for an account but my country is not listed on the drop-down menu. What should I do?
  12. I am a researcher and I want to obtain the AR-DRG and ICD-10-AM/ACHI/ACS classification system products for research. Do I need to pay for the products?
  13. I am from a charitable/not-for-profit organisation. Do I need to pay for the products?
  14. I work for the Australian state government. Do I need to pay for the products?
  15. How do I reference the products?

How do I view and purchase the AR-DRG and ICD-10-AM/ACHI/ACS classification system products?

To view and purchase the AR-DRG and ICD-10-AM/ACHI/ACS classification system products, you will need to register an account. Depending on the type of account you register and the country of residence, will determine what products you are able to browse and purchase.

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Why can I not view some of the editions/versions of the products?

You can only view editions/versions of the products that are licensed by your country. Please visit IHPA’s website for a full list of licensed countries and their licensed version/edition.

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Do I have to register to purchase the AR-DRG and ICD-10-AM/ACHI/ACS classification system products?

Yes. You must first register to view and purchase any AR-DRG and ICD-10-AM/ACHI/ACS classification system products. Once registered, you will be able to view and purchase products that are licensed by your country.

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Do you offer student discounts?

Discounted prices are offered to students who pay for their own education to ease financial hardship.

To be eligible, you must be a student currently studying a recognised coding or health information management course either on-site or via long-distance learning.

To access student discounted prices, you will need to register a Student Account and be able to provide your course name, institution you are currently studying at and your student ID or enrolment number.

Please note that student discounts is only applicable to the following products:

  • The ICD-10-AM/ACHI/ACS 11th Edition, 5 volume set
  • The ICD-10-AM/ACHI/ACS 10th Edition, 5 volume set
  • The ICD-10-AM/ACHI/ACS 9th Edition, 5 volume set
  • The ICD-10-AM/ACHI/ACS 8th Edition, 5 volume set
  • The ICD-10-AM/ACHI/ACS 7th Edition, 5 volume set
  • The ICD-10-AM/ACHI/ACS 6th Edition, 5 volume set

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I have previously created a Professional account but I’m now about to start a course. How do I submit a student request?

If you have already created an account you can submit a Student Request at any time.

  1. Log-in to your account and you will see a message at the top of the Products page.
  2. Click the link in the message to go to the My Account page.
  3. Click the “Send Student Request” button under the heading “Change to Student Account”.
  4. Complete and submit the Student Request form which will be sent to Classification Licensing at the Independent Hospital Pricing Authority (IHPA) for review/approval.
  5. Once we receive approval from IHPA we will notify you by email.
  6. Access to the student discounted products will be added to your account prior to you being notified.

Please note these products will be located at the top of the products page under the heading “Student Discounted Book Sets”

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I’m a student, but work is paying for my study and my books, can I still receive a student discount?

Training and educational institutions, and students whose course resources are paid for by their place of employment, are not eligible for Student Discounts.

Students who are being remunerated for their study, or whose place of employment is paying for their educational resources can purchase products at their nominal price by registering a Professional Account.

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Can educational or training institutions receive a student discount?

Training and educational institutions, and students whose course resources are paid for by their place of employment, are not eligible for Student Discounts.

Individuals and organisations can purchase products at their nominal price by registering a Professional Account.

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I received the product I ordered but it is damaged/not what I wanted. What can I do?

If the product you purchased arrived damaged or faulty, or the products you purchased are not what you wanted, you may be eligible for a refund or exchange.

Please see Terms and Conditions on the website for policy on refunds and return of goods.

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Do you offer refunds?

We offer refunds under certain circumstances. Please see Terms and Conditions on the website for policy on refunds and return of goods.

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How do I pay for the products?

You can pay by credit card or direct bank transfer (no up-front payment required) at the time of proceeding to checkout.

Please note: Orders will not be shipped where the direct bank transfer payment method is selected until the funds have cleared into our account.

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I want to register for an account but my country is not listed on the drop-down menu. What should I do?

Only countries that are licensed for the AR-DRG and ICD-10-AM/ACHI/ACS classification systems are listed on the drop-down menu. Please visit IHPA’s website for a full list of licensed countries and their licensed version/edition.

If you are a student outside a licensed country but enrolled, or seeking to enroll, in a course relating to the AR-DRG and ICD-10-AM/ACHI/ACS classification systems, through long-distance education and must purchase the books or other products for your study, contact IHPA by emailing Classification.Licensing@ihpa.gov.au.

If you are a software developer outside the licensed country seeking to develop software for the AR-DRG and ICD-10-AM/ACHI/ACS classification systems by purchasing the Electronic Code Lists (ECLs), you must first enter into a Software Development Licence Agreement before you can register for an ECL account.

Contact IHPA for the Software Development Licence Agreement by emailing Classification.Licensing@ihpa.gov.au.

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I am a researcher, and I want to obtain the AR-DRG and ICD-10-AM/ACHI/ACS classification systems products for research. Do I need to pay for the products?

If you are a researcher seeking to obtain the AR-DRG and ICD-10-AM/ACHI/ACS classification system products for research or academic purpose, you are eligible to receive the code lists/ECLs free of charge. However, you will need to contact IHPA regarding the purpose of your research and sign a Deed of Confidentiality.

You must still purchase the books at their nominal price.

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I am from a charitable/not-for-profit organisation. Do I need to pay for the products?

If you are from a charitable/not-for-profit organisation, you are entitled to receive the code lists/ECLs free of charge. However, your organisation must be registered under the Australian Charities and Not-for-profits Commission and provide IHPA with your ABN for verification.
Contact IHPA to obtain a free copy of the ECLs as a charitable/not-for-profit organisation by emailing Classification.Licensing@ihpa.gov.au.

You must still purchase the books at their nominal price.

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I work for an Australian state government. Do I need to pay for the products?

Yes. Only researchers, academics, charitable and not-for-profit entities are eligible to receive certain products such as the code lists/ECLs free of charge.

State or local government entities must purchase the products at their nominal price.

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How do I reference the products?

Reference details can be found in the published versions of the products. An example of the suggested citation for the current products below:

ICD-10-AM/ACHI/ACS Eleventh Edition

APA Style Australian Consortium for Classification Development. (2019). The international statistical classification of diseases and related health problems, tenth revision, Australian modification (ICD-10-AM), Australian classification of health interventions (ACHI) and Australian coding standards (ACS) (ICD-10-AM/ACHI/ACS) (Eleventh ed.). Darlinghurst, NSW: Independent Hospital Pricing Authority.
Harvard Style Australian Consortium for Classification Development 2019, The International Statistical Classification of Diseases and Related Health Problems, tenth revision, Australian modification (ICD-10-AM), Australian classification of health interventions (ACHI) and Australian coding standards (ACS) (ICD-10-AM/ACHI/ACS), Eleventh edn, Independent Hospital Pricing Authority, Darlinghurst, NSW.

AR-DRG Version 10.0

APA Style Independent Hospital Pricing Authority (IHPA) (2019) The Australian Refined Diagnosis Related Groups Version 10.0 Definitions Manual. Darlinghurst, NSW: IHPA.
Harvard Style Independent Hospital Pricing Authority (IHPA) 2019, The Australian Refined Diagnosis Related Groups Version 10.0 Definitions Manual. IHPA, Darlinghurst, NSW.

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